Aftercare

At Prestons Kitchens our commitment to you continues long after your kitchen is installed.

We believe exceptional service means being there whenever you need us, which is why our dedicated aftercare team is always available to provide expert advice, answer questions, and resolve any issues quickly. 

Because we design, supply, and install every kitchen ourselves, we know your space inside out, allowing us to deliver the best possible support at every stage. From warranty assistance and maintenance tips to prompt solutions if something isn’t quite right, we make sure your kitchen continues to look and perform beautifully for years to come. With our trusted German-engineered quality and end-to-end support, you can be sure that Prestons is here for you and your kitchen, whenever you need us.

What support does your aftercare team provide?

Our aftercare team is here to help, whatever you need. Whether you have questions about how to look after your gorgeous new kitchen, or spotted something that isn’t quite right, we will be there to support you. For any questions at all, don’t hesitate to reach out.  

With our comprehensive aftercare, you can enjoy complete peace of mind, knowing help is always available whenever you need it. We won’t pass the book, we won’t ignore you, we genuinely want to help.  

Got a question about our
aftercare service? Read our FAQs

What if something goes wrong with my kitchen?
Our team will always work to ensure that your kitchen install is completed without a hitch. However, if something does go wrong or you're not happy with the final result, give us a call or pop into the showroom and we will do everyhting we can to resolve the issue.
How long is my kitchen under warranty for?
All Prestons Kitchens are under warranty for 10 years. However, we are confident that our kitchens will last you 30+ years.
How do I clean a German kitchen?
We believe a German kitchen should be cleaned with the same care and precision that goes into its design. Start with a soft microfibre cloth and a mild, non-abrasive cleaner to protect the flawless finishes German kitchens are known for, whether lacquered, laminated or matte. Avoid harsh chemicals or scouring pads, as these can damage surfaces and disrupt the clean, architectural lines. Handleless rails should be wiped regularly to prevent grease build-up, and worktops cleaned promptly to maintain their sleek appearance. Finished with a dry cloth to prevent streaking, this simple, methodical approach will keep your German kitchen looking as refined and functional as the day it was installed. If you have any questions at any point, don’t hesitate to speak to our team.
I want to upgrade my old kitchen, can Prestons help?
We can absolutely help you to upgrade your old kitchen. Pop into one of our showrooms for a no obligation chat with our team. We can help you optimise your space and tailor it to your lifestyle.

Key benefits to a Prestons kitchen

Fast resolution of any concerns

Something wrong or you’re not sure about something? Let us know and we will fix it 

Complete peace of mind

If you want to find out more about your warranty or have any questions about anything, we can help

Ongoing support

Once a Prestons Kitchens customer, always a Prestons Kitchens customer. Whether your kitchen was installed yesterday or 20 years ago, we are here for you 

Expert advice and guidance

From care instructions to expert tips and tricks, we’ve got the knowledge to help you care for your Prestons kitchen for years to come

Ready to start your kitchen journey?

Book a FREE no obligation design consultation today to see how good we really are!

Explore our other services 

Design

Our designers visit your home, take precise measurements, and craft a bespoke kitchen layout that makes the most of your space and reflects your style.

Find out more

Installation

Our expert installers handle the entire process with care and efficiency, ensuring your new kitchen is fitted to the highest professional standards.

Find out more

Aftercare

We are dedicated to your long-term satisfaction, providing ongoing support and comprehensive care advice to keep your kitchen looking beautiful.

Find out more